一般條款及細則(General Terms and Conditions)
1.服務
我們是有機足印有限公司 Organic Footmark Limited (以下簡稱為「我們」、「本公司」「有機足印」或OFM)所經營網站。網址為 www.ofm.hk。我們的網站透過互聯網（包括透過使用應用程式或軟件）提供便利的購物模式。 閣下使用網站，即代表閣下同意受下列條款及細則所約束。請細閱有關條款及細則。我們保留一切權利，可於任何時間及不時更改本條款及細則，而無需作出通知。修改後的條款及細則由發佈日開始生效。閣下持續使用我們的網站及我們的服務，即視為閣下同意接受本條款及細則的最新版本。若有任何修改是你不能接受的，你只能透過聯絡客戶服務終止本協定。
2.網站使用與終止
使用我們的網站或參與任何計劃，即表明你表示並同意你至少18歲，並完全能夠和有能力簽訂本協定所載的條款、條件、陳述和保證，或者任何計劃中所載的條款及條件。 如果你在18歲以下，則不允許你使用本網站或參與任何計劃。
你需要在網站上建立帳戶，以便使用某些功能，如購買。你同意根據網站提示提供有關你自己的準確、真實、完整和最新資訊，並及時更新該等資訊以保證該等資訊是準確、真實、完整和最新的。 如果你提供任何錯誤的、虛假的、不完整的或過時的資訊，或者我們全權酌情懷疑該等資訊是不准確、錯誤、不完整或過時的，我們保留暫停或終止你的帳戶，並禁止你當前或日後以任何形式使用本網站或其任何部分的權利。
在註冊過程中，你將創建使用者名稱和密碼。你對你的帳戶和密碼負有保密責任，並要對你的帳戶或密碼下發生的所有活動負全部責任。你同意，若發現任何未經授權使用你的帳戶或密碼的情況或任何其他安全漏洞，立即通知我們，並確保每次訪問結束時退出你的帳戶。你同意對在網站上使用你的帳戶所產生的所有費用負責，包括因未經授權使用你的帳戶而產生的費用。對任何因你未能遵守本條款規定而造成的損失或損害，我們概不負責。
你同意，出於合法目的使用該網站，並就你對網站的使用和在網站上的通信負責。 你同意，不在本網站上張貼或傳送任何非法、侵權、誹謗、淫穢、不雅、威脅、冒犯或其他令人反感的材料，包括任何鼓勵非法行為或者可能鼓勵導致民事責任、侵犯他人智慧財產權或以其它方式違反任何適用的地方、州、國家或國際法規之行為的材料。 你同意透過不干擾網站正常運行也不侵害任何其他人使用網站的方式使用網站。
你同意不使用我們提供的介面以外的任何方式訪問網站。 嚴禁在未經事先授權的情況下，在其他網站上以圖文框或類似方式顯示或運行網站或網站上的任何資訊或材料。 任何許可的網站連結必須遵從所有適用的法律、規則和條例。
在我們或你終止本協定之前，本協定一直有效。 我們可以全權酌情隨時暫停或終止本協定而不另行通知，並拒絕你訪問網站或其任何部分。 你可以隨時與客戶服務中心聯絡，停止對網站的所有使用，從而終止本協定。 一旦我們或你終止本協定，你必須立即銷毀所有從網站獲得的材料，包括所有該等材料的副本，無論該等材料是在本協定使用條款下獲得的還是以其他方式獲得的。 我們保留在通知你的情況下更改或者暫時或永久停止網站或其任何部分的權利。
若你的訂單被視為欺詐或者信用卡費用有爭議，我們保留終止任何帳戶的權利。 你同意，我們可以就任何我們全權酌情認為違反本協定、法律或法規的任何條款，或者有害於其他使用者 或我們的關聯公司的行為，終止或暫停你對全部或部分網站的訪問，無論是否有通知。
在我們或你終止本協議後，以下條款將繼續有效; 隱私權，免責聲明，可分割性; 解釋和雜項條款。
3.訂購
除非另有註明，否則我們並非商品的賣家或供應商。我們負責管理網站、安排訂單處理過程及完成提供閣下透過我們的網站向供應商訂購的商品。當閣下作出訂購時，即表示閣下按商品的指定價格向供應商購買該等商品。閣下一旦提交，則不得取消有關訂單，即使我們仍未接納或拒絕閣下的訂單。
商品的存貨供應於網上顯示，並將由供應商定期更新。但不應被依賴作為閣下有意購買的商品是否確實有存貨的確切聲明。我們保留權利可全權酌情就任何理由不接納或取消訂單，包括但不限於：閣下所訂購的貨物並無足夠的存貨；未能就閣下的地區安排送貨；或閣下所訂購的一件或多件商品所標示的價格因人為或電腦錯誤或供應商所提供的定價資料錯誤而出錯。
如我們取消閣下的訂單，我們將以電郵方式通知閣下，並將盡快但無論如何於閣下訂單起計三十（30）日內於閣下的戶口存入我們於閣下的信用卡所扣減的任何金額。閣下接納我們毋須就閣下的不滿而作出任何賠償。
4.價格及付款
我們將採取一切合理商業努力以於我們的網站顯示準確及最新價格。然而，由於各類銷售商品的價格通常由供應商更新，故我們於接納閣下的訂單前無法列出確實的價格。
如商品的價格於我們擬接納閣下訂單時高於閣下作出訂購時的價格，則我們將取消閣下的訂單，或 聯絡閣下，以諮詢閣下是否有意支付較高價格或取消閣下的訂單。
如我們取消訂單，而閣下已作出任何付款，則我們將向閣下退款。閣下同意及接納我們毋須就閣下的不滿而作出任何賠償。
我們僅接納Paypal付款。當閣下作出訂購時，即表示閣下授權我們，按我們於接納閣下訂單時商品的金額以閣下所指定的信用卡付款。於收取款項前，商品的所有權不會轉移至閣下。
我們使用第三方付款服務以進行網上交易。當閣下作出訂購時，閣下同意及接納，受其條款及細則所限，閣下的信用卡資料將會被我們以及付款服務供應商收集、處理及保留。閣下同意及接納，閣下單獨及獨自承擔閣下於進行信用卡交易時所招致或產生的任何損失，且我們於任何情況下均毋須承擔任何有關全部或部分損失。
5.送貨
除八號或以上颱風警告信號或黑色暴雨警告生效時外，我們由星期一至五僅於香港的特定地區送貨。我們現時並無向偏遠地區及離島，及並無升降機設備的樓宇送貨。我們保留全權決定拒絕送貨的權利。閣下同意及接受，閣下會從我們的物流中心收取已訂購的商品，於任何情況下我們均不會接受取消訂單或向閣下退款。
我們會將閣下訂購的商品透過我們的職員或第三方供應商送遞閣下所提供的送貨地址。當商品送遞至閣下所提供的送貨地址，商品被視為交付予閣下及由閣下接收。倘閣下因任何原因而未能接收商品，閣下同意及接受我們有權選擇向閣下收取額外費用或取消閣下訂購。
我們或會一次或分多次送貨，而部份商品可能由供應商直接送貨。有關發送商品的任何時間及日期，或送貨所需的時間僅為估計。倘我們未能符合任何訂明的發送或送貨日期或時間，我們將通知閣下有關閣下訂單的進度。閣下同意及接受，於任何情況下我們均不會接受取消訂單或向閣下退款。
當閣下所購商品已送交閣下，閣下將成為商品的擁有人。當商品已送交閣下，閣下將自行承擔持有商品的風險而我們將無須為它們的損失或損壞負責。
除另有規定外，每次送貨將徵收送貨費用80港元。我們現時為超過600港元的訂單提供免費送貨。
6.退貨或更換
除另有規定外，概不接受退貨或更換貨物。請閣下於訂購前細閱由供應商訂明的退貨或更換政策。
根據個別供應商的退貨或更換政策，倘閣下訂購的商品出現故障、有缺陷或損壞(並非閣下的錯失)，或商品並非閣下所訂購，或交付的數量不正確，可於收貨日期的七(7)天內退貨或更換，惟需： 退貨或更換政策適用；商品未經使用並處於原先出售的狀態，連同與貨物提供的所有零件及配件，包括說明書、證書、標籤、標記、消耗品、袋及盒; 及商品的包裝必須處於交付予閣下時的狀態；
閣下同意及接受，是否接受商品更換須視乎存貨供應。閣下同意及接受，是否被接受退回或更換商品屬供應商的全權酌情決定。於任何情況下我們均不會接受直接向我們退貨，或為閣下因任何原因招致的損害負責。
7.免責聲明及責任限制
我們並不聲明或保證進入我們的網站(包括使用手機應用程式或軟件)或其任何部份將不受阻擾、可靠或並無故障。我們並不向閣下聲明或保證我們的網站或其任何內容將為準確、完整或可靠。 我們並不聲明或保證：任何服務(不論是否由我們提供) 將以適當謹慎及技巧提供；或任何商品 (不論是否由我們提供) 將具備可商售品質或將適合任何用途(儘管已事先將該用途通知我們)。
閣下同意概無互聯網上的數據傳輸可保證為完全安全。儘管我們致力保護該資料，我們不保證且無法確保閣下傳輸給我們的資料的安全。閣下向我們傳輸任何資料須自行承擔風險。於法例許可的範圍下，我們排除因以下原因對閣下的所有責任 (不論於合約、侵權或其他形式出現及不論是否因我們的疏忽)： 就我們的網站(包括使用應用程式或軟件)或其中的任何資料或相關的任何技術性、事實、文本或印刷上的不準確、錯誤或遺漏；未能提供我們的網站（或其任何部份）、商品或服務；任何延遲提供，或未能提供或使商品或服務可取用，或任何對商品或服務的疏忽提供；任何商品不具備可商售品質或適合其預期用途；或任何有關我們的網站、商品或服務的失實陳述。
除法例規定以外：我們將不就任何間接或相應而生的損失、損害或費用向閣下負責，包括由任何閣下知會我們的問題而引起的利潤、業務或商譽的損失，及 我們將無責任以賠償方式向閣下支付任何款項，除非於此等條款及細則另有訂明。
閣下必須遵守及符合所有適用規例及法例，包括取得所有從我們的網站購買商品所需的海關、進口或其他許可。我們不就閣下購買的商品的出口或進口作任何陳述或承擔任何責任。
閣下同意此等限制就我們的網站性質而言均屬合理，尤其是由於當閣下透過我們的網站購買商品時，將每次與供應商訂立獨立的合約。
以上排除概不影響任何不可被排除的法定權利。然而，於該情況下，我們的責任（於法律許可下）將限於向閣下再供應服務或商品。
我們將採取一切合理商業努力確保內容的準確性，但概不保證及聲明（明示或暗示、法定或其他形式）內容的準確性、質素或完整性或其就任何用途的合適性，而我們亦不會就此承擔任何責任。閣下亦同意，廣告商就我們網站所示的廣告內容承擔全部責任。放置有關廣告並不構成我們推薦或認可廣告商的產品，而各廣告商須就其廣告所作出的任何陳述負全責。我們並不會對閣下因依賴我們網站所載資料的準確性所造成的損失承擔任何責任。
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1.Services
We are Hong Kong Organic Footmark Limited, (collectively “we”, the “Company” or “OFM”) and we own and operate the site www.ofm.hk. Our site facilitates a convenient way to shop online. By using our site you agree to be bound by the following terms and conditions. Please read them carefully. We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the date they are published on our site. Your continued access and use of our site and our services shall represent your unconditional acceptance of the latest version of the terms and conditions. Shall you disagree with any of the terms, you can contact our customer service to terminate the service.
2.Usage & Termination
By using our Site or participating in any of the Programs, you represent and agree that you are at least 18 years of age or older and are fully able and competent to enter into the terms, conditions, representations and warranties set forth in this Agreement or any Program terms and conditions. If you are under the age of 18, you are not permitted to use this Site or participate in any Program.
You are required to establish an account on the Site in order to use certain features, such as making a purchase. You agree to provide accurate, true, complete and current information about yourself as prompted by the Site and to promptly update such information to maintain accurate, true, complete and current information. If you provide any inaccurate, false, incomplete or outdated information or we in our sole discretion suspect that such information is inaccurate, false, incomplete or outdated, we reserve the right to suspend or terminate your account and prohibit any and all current or future use of the Site or any portion thereof by you.
During the registration process you will create a username and password. You are responsible for the confidentiality of your account and password and are fully responsible for all activities that occur under your account or password. You agree to immediately notify us of any unauthorized use of your account or password or any other security breach and to ensure that you exit from your account at the end of each session. You agree to be responsible for all charges resulting from the use of your account on the Site including charges resulting from unauthorized use of your account. We are not liable for any loss or damage resulting from your failure to comply with this section.
You agree to use the Site for lawful purposes and that you are responsible for your use of and communications on the Site. You agree not to post on or transmit through the Site any unlawful, infringing, defamatory, obscene, indecent, threatening, offensive or otherwise objectionable material of any kind including any material that encourages illegal conduct or conduct that would encourage civil liability, infringe on other’s intellectual property rights or otherwise violates any applicable local, state, national or international law. You agree not to use the Site in a manner that would interfere with normal operation or infringe on any others use of the Site.
You agree not to access the Site by any means other than the interface we provide. Displaying or running the Site or any information or material displayed on the Site in frames or through similar means on another website without our prior authorization is prohibited. Any permitted links to the Site must comply with all applicable laws, rules and regulations.
This Agreement is effective until terminated by either us or you. We, in our sole discretion, may suspend or terminate this Agreement at any time without notice and deny you access to the Site or any portion of it. You may terminate this Agreement at any time by contacting Customer Service and discontinuing all use of the Site. Upon termination by us or you, you must destroy all materials obtained from the Site including all copies of such materials whether made under the terms of use contained in this Agreement or otherwise. We reserve the right to modify or discontinue, temporarily or permanently, the Site or any portion of it with notice to you.
We reserve the right to terminate any account if your order is deemed fraudulent or credit card charges are disputed. You agree that we may terminate or suspend your access to all or part of the Site, with or without notice, for any conduct that we, in our sole discretion, believe is in violation of any part of this Agreement, laws or regulations or is harmful to another user or us or our affiliates.
The following shall survive any termination of the Agreement either by us or you; Privacy, Liability Disclaimer, Severability; Interpretation, and Miscellaneous.
3. Order
Except where otherwise specified, we are not the seller or supplier of the merchandise. We are responsible for managing and administering the site, arranging order processing and fulfillment for the merchandise you ordered from the suppliers through our site. When you place an order you are making an offer to buy from the supplier the merchandise you have specified at the price stated for those merchandise. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.
The availability of the merchandise is as shown online and will be updated regularly by the supplier. They should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock. We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation: no sufficient stock to deliver the merchandise you have ordered;
no delivery can be arranged for your area; or one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.
If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.
4. Price and Payment
We will use all reasonable commercial endeavors to display accurate and up to date prices on our site. However, because prices of the type of merchandise for sale are often updated by the supplier we cannot state the definite price until we send you our acceptance of your order.
If the price of the merchandise is higher at the time we are ready to send our acceptance of your order to what it was at the time you placed your order then we will either: cancel your order, or contact you to ask you whether you wish to pay the higher price or cancel your order.
If the order is cancelled by us, if you have already made any payment, we will make a refund. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.
We only accept Paypal payments. When you place an order you authorise Paypal to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order. Title in the merchandise does not pass to you until payment has been received.
We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.
5. Delivery
We only make deliveries in the specified areas of Hong Kong from Monday to Friday except when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands, and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered merchandise from our logistics centre and under no circumstances will we accept cancellation of order or refund.
We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.
We may deliver the merchandise in one or more installments, and some of the merchandises may be delivered directly from suppliers. Any times and dates given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. You agree and accept that under no circumstances will we accept cancellation of order or refund.
You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.
Unless otherwise specified, delivery charge at the rate of HK$80 will be imposed on each delivery. We currently offer free delivery for each order over HK$600.
6. Returns or Exchanges
Unless otherwise specified, no return or exchange of merchandise w
ill be accepted.Please read the returns or exchanges policy as specified by the supplier carefully before you place an order.
Subject to the returns or exchanges policy of individual supplier, merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that: the returns or exchanges policy applies; the merchandise are unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes; the packaging of the merchandise must be in the condition in which it was delivered to you;
You agree and accept that merchandise is acceptable for exchange subject to stocks availability. You agree and accept that it will be at the supplier’s sole discretion whether the merchandise is accepted for return or exchange. Under no circumstances will we accept the return of any merchandise directly to us or be held liable for your damages for whatever reasons.
7. Disclaimer of Warranties and Limitation of Liability
We do not represent or warrant that access to our site (including using our applications or software), or any part of it, will be uninterrupted, reliable or fault-free. We do not represent or warrant to you that our site or any of its contents will be accurate, complete or reliable. We do not represent or warrant that: any services (whether or not provided by us) will be provided with due care and skill; or
any merchandise (whether or not provided by us) will be of merchantable quality or will be fit for any purpose (even if that purpose has been previously notified to us).
You agree that no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk. To the extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of: any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our site (including using our applications or software) or any information on our site; the unavailability of our site (or any part of it), merchandise or services; any delay in providing, or failure to provide or make available, merchandise or services, or any negligent provision of merchandise or services; any merchandise not being of merchantable quality or fit for their intended purpose; or any misrepresentation on or relating to our site, the merchandise or the services.
Save as required by law: we will not be liable to you for any indirect or consequential loss, damage or expenses, including loss of profits, business or goodwill, arising out of any problem you notify to us, and we will have no liability to pay any money to you by way of compensation except otherwise specified in these terms and conditions.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase merchandise from our site. We make no representation and accept no liability in respect of the export or import of the merchandise you purchase.
You agree that each of these limitations is reasonable having regard to the nature of our site and in particular given that when you purchase merchandise through our site you will enter into a separate contract with the supplier in each case.
None of the above exclusions shall affect any statutory rights which are not capable of being excluded. However, in such case our obligation, where permitted by law, will be limited to the resupply of our services or the merchandise to you.
Each of the above exclusions or limitations shall be construed as a separate, and severable, provision of these terms and conditions.
We shall use all reasonable commercial endeavors to ensure the accuracy of the Content but gives no warranties and makes no representations, express or implied, statutory or otherwise regarding the accuracy, quality or completeness of the Content or its fitness for any purpose and we exclude any liability relating to it. You also agree that responsibility for the content of advertisements appearing on our site rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy of information contained on our site.